Outsourcing is a way to provide services when the customer cedes a provider not only the delivery of the service itself but also precisely defined part of deciding about the way it is delivered. Customer just formulates his own requirements, and the role of the provider is to formulate them in his own terminology and find the most effective way to meet them.
Outsourcing offers three main advantages
Better price/quality ratio- it is clear that any action is carried out most effectively by a professional who specializes in it. Moreover, it is often economically disadvantageous for a company to employ a top expert for supportive activities because the amount of existing work does not make his busy - in this case it is advantageous to pay partially for external specialist who divides his work among several customers.
A better overview of the activities and costs of services provided - since entering the tasks and the subsequent billing take place under well-defined rules, customer can more easily control the costs.
Release of capacity - the customer does not deal with detailed issues related to the outsourced services and can concentrate more on solving problems, which are the main subject of his work.
Outsourcing with us
In IT
services, whether by regular or in the form of large
projects and immediate technical
interventions, we
have accumulated a large
amount of experience. The
ABONUS company has a separate division of support and outsourcing, so we can provide professional
solutions to efficiently and
quickly.
Provision of IT
services through outsourcing can be divided into two main
areas:
Regular support
and maintenance - is carried out upon the
agreed service
catalog. Individual
services can be ordered with different reaction times
and different working hours (8/5-24/7), thereby
achieving an optimal balance of reaction time and
costs.
One-off projects - specific interventions in the
case of fundamental changes in topology and IT infrastructure, moving to new
facilities or extensive hardware upgrades.
Suitable combinations of these methods to provide services can comprehensively cover all the care about IT, or cover only selected and precisely defined area. It is a modular system of services that is naturally and easily adapted to specific customer requirements.